Current providers
The current public service-provider list names the providers used in PacketSafari's active service paths:
- Amazon Web Services (AWS): cloud hosting, deployment artifacts, and outbound product email through AWS SES
- hosting.de: PacketSafari mailbox infrastructure
- Paddle: checkout, subscriptions, payment processing, and billing activation
- OpenAI: hosted AI processing when PacketSafari's default cloud AI provider is enabled
GitHub and Google are used only when their optional sign-in integrations are enabled. Customer-configured AI and SMTP providers apply only to deployments where the customer selects those services.
SaaS and on-premises differences
Managed SaaS uses the providers required for the hosted service and the features the customer enables. On-premises customers operate their own infrastructure and can select the storage, network egress, mail delivery, identity provider, and OpenAI-compatible AI endpoint. This can reduce or change the providers involved in the data path.
Contract and transfer information
Provider regions, data categories, transfer safeguards, and contractual terms depend on the purchased service and enabled features. Contact contact@packetsafari.com to confirm the applicable provider set and contractual terms before purchase.
The signed customer agreement and any applicable DPA govern subprocessor and notification commitments.